Refund Policy

Aprantout Effective Date: 08/17/2026 Last Updated: 08/17/2026

At Aprantout, we want you to feel confident in your learning journey. This Refund Policy explains when refunds are available, how to request one, and what to expect — in line with applicable consumer protection laws, including Quebec's Consumer Protection Act for distance contracts.

1. Eligibility

You may be eligible for a refund if you meet all of the following conditions:

• Your request is submitted within 30 days of the original transaction date;
• The course, subscription, or service has not been substantially completed or accessed (see Section 2 for digital content specifics);
• The purchase does not fall under the non-refundable categories listed in Section 3.

Eligibility may vary for enterprise, team, or custom-negotiated plans, which are governed by the terms of the applicable order form or agreement.

2. Digital Courses & Subscriptions

Because Aprantout is a digital learning platform, refund eligibility for courses and subscriptions depends on usage:

• Courses under 20% completed within the 30-day window are generally eligible for a full refund.
• Courses more than 20% completed, or where course materials, certificates, or downloadable resources have already been accessed, may be eligible for a partial refund or store credit, at our discretion.
• Subscription plans may be canceled at any time to stop future billing. Refunds for the current billing period are evaluated based on usage, in accordance with Section 1.
• Free trials convert to paid subscriptions only with your consent; if you are charged in error after a trial you canceled, contact us immediately for a full refund.

3. Non-Refundable Items

The following are not eligible for a refund, except where required by law:

• Digital downloads, certificates, or completion credentials that have already been issued or accessed;
• Courses or services that have been substantially delivered or completed (see Section 2);
• Custom, enterprise, or bulk-licensing plans marked as final sale in their order agreement;
• Promotional, discounted, or clearance-priced enrollments explicitly marked as non-refundable at checkout.

4. How to Request a Refund

1. Submit a request to [support@aprantout.com] within 30 days of your purchase.
2. Include the following information:
   • Your order or invoice number
   • The email address associated with your account
   • The reason for your request
3. Review — Our support team will review your request and confirm eligibility, typically within 3–5 business days.
4. Refund issued — Approved refunds are credited to your original payment method within 5–10 business days, depending on your bank or payment provider's processing times.

5. Exchanges & Credits

Where a refund is not available or not requested, Aprantout may offer an exchange for a different course or subscription tier, or account credit toward a future purchase, at our discretion or upon your request.

6. Your Rights Under Quebec Law

If you are a consumer located in Quebec, this policy operates alongside, and does not limit, your rights under the Consumer Protection Act (CPA), which provides specific protections for distance contracts (including online purchases), such as rights related to contract cancellation, delivery delays, and billing errors. Nothing in this policy restricts any right you may have under the CPA or other applicable consumer protection legislation in your province or country.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your bank or card provider, as this allows us to resolve most issues faster. Unauthorized chargebacks filed without first contacting our support team may result in suspension of your account pending resolution.

8. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our services or legal requirements. When we make material changes, we will update the "Last Updated" date above. The policy in effect at the time of your purchase governs that transaction.

9. Contact Us

Questions about a refund? We're happy to help.

Aprantout Support 📧 [info@aprantout.ca]